With headlines about data breaches at organizations like Yahoo, Equifax, Sony, Target and TJ Maxx it's no surprise retailers fear attacks that could expose valuable customer data. The challenge is finding reliable security without sacrificing CX. Based on a survey of nearly 100 global retailers, along with case study examples collected by Internet Retailer, this report highlights how the age-old battle of security vs. customer experience is now being solved with modern identity management technology.
- The (mean) cost in time and dollars for a company victimized by a breach
- Advanced sign-on technologies currently in practice
- The importance of identity to digital transformation